Global CATI Services: Enhancing Decision-Making Through Cutting-Edge Research

For over 20 years, IRS has effectively employed Computer-Assisted Telephone Interviewing (CATI) methods to provide businesses with critical insights for optimal decision-making.

Our adaptable approach to CATI enables us to design tailored research strategies aligned with your specific objectives, delivering comprehensive data layers that empower sound strategic decisions.

Expert Market Consultants:
Our seasoned team of Market Consultants has refined a suite of best practices to maximize the potential of CATI services. These encompass survey design, programming, robust data collection, efficient data delivery formats (ASCII, CSV, Excel, SPSS, etc.), advanced analysis, and sophisticated reporting for complex datasets.

Sampling: The Pillar of Reliable CATI Research
Accurate sampling is paramount in maintaining the integrity of research results. Recognizing this, IRS emphasizes precision in identifying suitable respondent groups to ensure valid insights.

Unmatched CATI Expertise:
With extensive experience across both public and private sectors, IRS has consistently delivered quantitative and qualitative research in mature and developing markets globally.

Targeted Respondent Selection:
Drawing on years of industry experience, federal reserves of audience intelligence, and sector-specific insights, we pinpoint respondents perfectly aligned with your business requirements.

Resource Development:
Our investments in creating powerful databases, forging partnerships, and building networks ensure access to quality respondents around the world.

Sampling Expertise and Background:
IRS researchers are experts in sampling methodologies. Many have their roots in field research and possess deep training in international sampling strategies.

Commitment to Accuracy:
Leveraging our global research expertise, we apply rigorous respondent screening and data processing techniques to uphold unparalleled accuracy, validity, and respondent quality across all projects.

Global Reach and CATI Statistics:
IRS operates with 775 CATI stations situated strategically across the globe. In 2025 alone, we carried out 192,672 telephone interviews worldwide, averaging 248 interviews per station during the year.

Key CATI Market Research Projects (2025-2026 Selection):

Customer Satisfaction Tracking (2009–2026): Spanning Austria, Canada, China, France, India, Italy, Japan, Poland, Russia, South Korea, Spain, Turkey, the UK, and the USA. The study involved interviewing clients of Top 10 Retail Banks (N=2,000 per country).

CTO & CIO Research (2025): Conducted interviews with technology leaders from Fortune Companies across Brazil, Canada, China, Egypt, Ethiopia, France, Germany, Hong Kong, India, Iran, Israel, Japan, Singapore, Qatar, Russia, Spain, South Korea, Switzerland, South Africa, UAE, UK, and USA (N=100 per country using CATI & CAPI methodologies).

Healthcare Stakeholder Surveys (2025): Involved interviewing pharmacists, anesthesiologists, nurses, and purchasing agents in hospitals across China, France, Austria, Italy, USA, India, UK, Indonesia, Spain, Germany, and Switzerland (N=250 per country via CATI).

Lifestyle Tracking in Middle Eastern Countries (2011–2026): Surveyed GenPop on evolving lifestyle trends in Bahrain, Iraq, Oman, Qatar, Saudi Arabia, UAE, and Yemen (N=5,000 per country using CATI & CAPI methodologies).

Hospital CIO Tracking (2019–2026): Conducted recurring interviews with CIOs from hospital networks across Argentina, Brazil, Chile, China, Colombia, France, Italy, Saudi Arabia, Spain, Turkey, and the UK (N=50 per country via CATI).

IRS remains committed to delivering high-quality market research leveraging our expansive resources and expertise to help organizations thrive in evolving markets.

Our CATI Resources and Coverage:

Australia: 7 permanent staff, approximately 700 field interviewers, and 60 CATI stations
Brazil: 5 permanent staff, around 200 field interviewers, and 15 CATI stations
China: 3 permanent staff, close to 400 field interviewers, and 40 CATI stations
France: 10 permanent staff, about 900 field interviewers, and 60 CATI stations
Germany: 9 permanent staff, roughly 1,000 field interviewers, and 90 CATI stations
India: 10 permanent staff, an estimated 400 field interviewers, and 45 CATI stations
Italy: 5 permanent staff, around 500 field interviewers, and 60 CATI stations
Japan: 6 permanent staff, nearly 200 field interviewers, and 40 CATI stations
Mexico: 10 permanent staff, approximately 500 field interviewers, and 90 CATI stations
South Africa: 4 permanent staff, around 250 field interviewers, and 30 CATI stations
South Korea: 7 permanent staff, close to 800 field interviewers, and 30 CATI stations
Spain: 20 permanent staff, roughly 1,200 field interviewers, and 75 CATI stations
Switzerland: 7 permanent staff, around 280 field interviewers, and 30 CATI stations
United Kingdom (UK): 8 permanent staff, approximately 450 field interviewers, and 55 CATI stations
United Arab Emirates (UAE): 2 permanent staff, about 200 field interviewers, and 25 CATI stations
United States (USA): 4 permanent staff, an estimated 900 field interviewers, and 30 CATI stations

We are your ‘One-Stop Shop’ for Global CATI Services.